Frequently Asked Questions
Everything you need to know about shopping at Protein.com UK
What are your UK delivery options and timeframes?
We offer Standard Shipping (3-5 business days) for £3.99 and Next Day Delivery for orders placed before 2pm. Standard shipping is free on all orders over £50.
How do I return an item if it doesn't fit?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link from our courier partners (DPD or Royal Mail) to monitor your delivery status.
Are your clothing materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer support team via Live Chat.